We offer refunds on like-new items within 90 days of purchase. You have up to one year to return unused items for store credit. We also provide free exchanges on all orders within the contiguous United States.

The leather soles are designed to wear out and be replaced, much like the brakes on a vehicle. Your mileage will vary depending on conditions of use, your weight, and walking style. Give them a break every other day to allow the leather to breathe. Avoid exposure to water and excess moisture. When needed, a cobbler can perform a full resole and heel replacement.

To extend the life of the leather soles, have a cobbler apply a rubber sole saver upon receipt. The uppers of your Chisos boots will last decades if you take care of them. Condition the leather about once every three months. These steps will ensure your boots are ready to hand down to the next generation.

Chisos boots fit true to size according to US shoe standards. Simply order the size that you wear most often.

For men, generally boots will match the same size you wear in dress shoes. For ladies, a half size smaller than your athletic shoes. The conversion between men's and ladies' is approximately 1.5-2 size increments. For example, a Men's 7 D is a Ladies' 8.5 or 9.

Exchanges are free in case you want to try a different size.